EXCHANGE POLICY


WHAT IS YOUR RETURN OR EXCHANGE POLICY?

You have 10 days from the date of delivery to claim for the return or exchange if :

· The product is damaged, stained, defected or incomplete.

· The product/s must be unused, in the original packaging with labels and protective stickers attached.

· The product received does not match the size ordered.

· Products purchased directly from our website must be returned to our Customer Services department for a return and full refund to be

made. Unfortunately, online purchases cannot currently be returned in-store.

· This is only applicable for orders delivered within Pakistan, for international orders please contact our customer support team and we will

try to help you out in a possible way.

HOW DO I APPLY FOR THE RETURN?

· To return an item, please email us at info@leendockertz.com or call us at +92 (320) 1487839 with the return reason and order details.

· Once our customer support team approves the return you will be requested to send the parcel to, Ecommerce Department,

LeenDockertz., Head office, 58-a Block-B, Naz Town near Valancia Town Lahore Please note that you are responsible for the cost of

returning the items to us.

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WHEN WILL MY RETURN BE PROCESSED?

· We aim to process all returns with 5-7 working days of receipt. 

· During busy periods please allow up to 14 working days for your return to be processed.

WHAT IS YOUR SIZE EXCHANGE POLICY?

· In the event you are unsatisfied with the size you purchase and would like to receive a different size, you are most welcome to send back your purchase back to E-commerce team by contacting us via email at info@leendockertz.com within 10 days of the delivery date. 

· For Be-Spoken returning/Exchange our quality checkers will ensure to check all the measurements as per customer given measurements how ever if it will be more or less  than  +/- 1 to 2 cm than it could be taken into consideration for proceed it for returning and will be return to customer after size alteration.

· The product/s must be unused, in the original packaging with labels and protective stickers attached.

· This is only applicable for orders delivered within Pakistan, for international orders please contact our customer support team and we will try to help you out in a possible way.

DO YOU OFFER REFUND? 

· Yes, we do offer refunds however in the case where we won’t be able to offer an exchange or any solution we may offer a refund.

· In the case of REFUND shipping and handling charges will not be refunded. 

· The minimum period for processing refund is 7-10 working days depending on the mode of payment.

RETURNS: OUR ADDITIONAL POLICY
RETURNS: CUSTOMIZED & MAKE TO ORDERS

Customized orders include alterations and made to measure products which CANNOT be refunded or exchanged. However, if you received an incorrect measurement you can send us pictorial evidence of the error in alterations and we will try to fix the issue. 

RETURNS: SALE & DISCOUNTED ORDERS
Exchanges and refunds during a sale or on a discounted product are ONLY applicable if the product received does not match the product you have ordered.